YOUR PRACTICE NEEDS MORE THAN BILLING. WE HANDLE THE ADMINISTRATIVE WORK TOO.

• Patient Scheduling

  Manage appointments, confirmations, cancellations, rescheduling, and calendar coordination.

• Patient Communication

  Assist with routine patient calls, messages, appointment reminders, and follow-ups.

• Insurance & Eligibility Support

  Help collect insurance information, verify patient details, and organize documentation for the billing team.

• Administrative Data Entry

  Accurate data entry, document organization, record updates, and administrative support.

• Referral Coordination

  Track referrals, coordinate documentation, and follow up on outstanding referral requirements.

• Medical Records Support

  Organize administrative records, documents, and information while following appropriate privacy procedures.

• Prior Authorization Support

  Assist with collecting required information, tracking authorization requests, and following up on outstanding requests.

• A/R & Billing Assistance

  Support billing teams with claim status checks, documentation, account updates, and administrative follow-up.

• Healthcare-Focused Support

  Our virtual assistants are trained around healthcare administrative workflows and practice operations.

• Dedicated Support

  Get consistent administrative assistance aligned with your practice's workflow and requirements.

• Flexible Support

  Choose support based on the tasks, workload, and operational needs of your practice.

• Cost-Efficient

  Reduce the administrative burden and overhead associated with expanding an in-house team.

• Scalable Operations

  Increase administrative support as your practice grows.

• Secure Workflows

  We follow appropriate privacy, security, and confidentiality procedures when handling sensitive information.

• What does a healthcare virtual assistant actually do?

  A healthcare virtual assistant handles the administrative work around patient care: appointment scheduling, confirmations and rescheduling, routine patient calls and reminders, insurance information collection, prior authorization and referral tracking, records organization, data entry, and administrative follow-up for the billing team. It is front- and back-office workload, not clinical work.

• How is a healthcare virtual assistant different from a general VA?

  The difference is context. A healthcare assistant is trained around practice workflows — how appointments and referrals are sequenced, what insurance and authorization documentation has to be collected before a visit, and the privacy expectations that come with patient information. A general assistant learns all of that on your practice's time, on live patients.

• Which administrative tasks should a practice hand over first?

  Start with the repetitive, rules-based work that consumes the most front-desk time: appointment confirmations and reminders, insurance information collection, referral and prior authorization follow-up, and records and data entry. They have clear procedures, they are easy to hand back if something is wrong, and they are usually the tasks pulling staff away from patients in the room.

• Do virtual assistants perform clinical work or advise patients?

  No. The support is administrative — scheduling, communication, documentation, records and data entry. Clinical judgement, triage and medical advice stay with your licensed staff, and the assistant's role is to make sure the administrative work around those decisions is done and tracked.

• How much support can a practice start with, and can it change later?

  Support is scoped to the tasks, workload and operational needs of the practice, and it can be increased as the practice grows. That is the practical difference from hiring: the scope is defined by a task list you can adjust, rather than by a job description, a fixed schedule and the overhead of an additional in-house role.

Still deciding? Read every medical billing FAQ or talk to the Oremote billing team about your practice.